Thank you for shopping at ShinyLamps. We want you to be completely satisfied with your purchase. If you are not satisfied, we will gladly accept returns under the following conditions:

1. **Return Period**: You have 30 days from the date of delivery to return your item.

2. **Eligibility for Returns**: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

3. **Non-Returnable Items**: Certain items such as custom orders or gift cards cannot be returned.

4. **Return Process**: To initiate a return, please contact us at [email protected] or call us at 773-567-4324. Provide your order number and reason for the return. We will provide you with instructions on how to send your item back.

5. **Shipping Costs**: Customers are responsible for return shipping costs unless the return is due to an error on our part.

6. **Refunds**: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

7. **Exchanges**: If you need to exchange an item for the same item, please follow the return process and place a new order for the desired item.

If you have any questions regarding our Returns Policy, please feel free to contact us. Thank you for choosing ShinyLamps!